HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders placed Monday through Friday (excluding holidays will be processed and shipped within 2-5 business days. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM EST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day.
Orders are shipped via United Parcel Service (UPS) or USPS First Class Mail. The following shipping methods are in effect during this time:
USPS First Class Mail: Will arrive in 5-7 business days
Ground: Will arrive in 3-5 business days
Two-Day: Will arrive in 2 business days
Next Day: Will arrive the following business day
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
CAN I GET MY BANGLE REPAIRED IF IT BREAKS?
Yes, we do offer repairs for Bourbon and Boweties™ merchandise. Please email a photo of your item to customerservice@bourbonandboweties to begin the repair process.
ARE THERE FEES ASSOCIATED WITH REPAIRS?
There are fees associated with some repairs:
The fee for bangles and beaded bracelets is $3 per item. Necklaces repair fees start at $10 and go up to $15 depending on the nature of repair. (Florida residents are required to include sales tax).
• Due to the nature of our products, we may not have the stones that were used for your item. In this event, our customer service department will be in touch with options.
Repairs can take from 2-3 weeks to be completed. Your patience is greatly appreciated.
AM I ABLE TO EXCHANGE AND/OR RETURN MY PURCHASE?
Yes, you are able to return your item(s) within 14 days for a refund. Item(s) will be eligible for an exchange within 30 days of purchase. All item(s) must be in original condition and packaging to be eligible for an exchange or return. Customers are responsible for return shipping. Please contact us at email@example.com
MY BANGLE DOES NOT FIT - DO YOU HAVE A SMALLER OR BIGGER SIZE?
Yes, we offer both smaller and larger items. If you currently have a bangle that you would like to have resized email customer service at firstname.lastname@example.org.
There is a fee associated with this.
If you see something on our site that you would like to order in a smaller or larger size, please refer to the Bangle Customization option before checking out.
WHAT SIZES ARE YOUR BANGLES OFFERED IN?
Each bangle is offered in standard (8") and large (8.75"). Keep in mind that once the stones are added, the size of the bangle may vary slightly.
DO YOU OFFER CUSTOM BANGLES?
We will gladly work with you to create custom bangles. Send your ideas, artwork and contact information to: email@example.com. All custom bangle orders are FINAL SALE.
CAN I CANCEL MY ORDER?
We are sorry that you want to cancel your order. Please email firstname.lastname@example.org
to process your cancellation. If your order has already been shipped, we will be unable to process a cancellation and you will need to proceed with a return. Custom orders cannot be canceled.
CAN I CHANGE MY ORDER?
If you would like to change your order email email@example.com
as soon as possible. Once your item has been shipped, we are unable to change your order. Custom orders cannot be changed once confirmed.