There are fees associated with some repairs:
Items purchase more than 6 months ago are subject to a repair fee. The fee for bangles and beaded bracelets is $10 for the first 2 repairs and $1 each for each other, within one shipment. Necklaces repair fees start at $10 and go up to $15 depending on the nature of repair.
• Due to the nature of our products, we may not have the stones that were used for your item. In this event, our customer service department will be in touch with options.
Repairs can take from 2-3 weeks to be completed. Your patience is greatly appreciated.
If you see something on our site that you would like to order in a smaller or larger size, please send a photo to email@example.com.